Shipping Policy

1. Overview

This Shipping Policy explains how FISHERPRO ESTORE SDN. BHD handles order processing, packing, delivery, shipping enquiries, and delivery issues for purchases made through fisherproestore.com. Our products include fishing tackle, hooks, lures, reels, floats, storage accessories, bags, and related fishing equipment.

2. Order Processing

Orders are processed after payment confirmation and order review. Processing time may vary depending on stock availability, product quantity, order volume, payment verification, weekends, public holidays, courier collection schedules, and operational conditions.

3. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, recipient name, contact details, postcode, and any delivery instructions. We are not responsible for delays, failed delivery, return-to-sender costs, or losses caused by incorrect or incomplete customer information.

4. Packing Standards

We aim to pack fishing equipment securely according to product type. Sharp, small, or delicate fishing items such as hooks, lures, floats, and tackle accessories may require protective packaging. Customers should open parcels carefully.

5. Delivery Areas

Delivery availability may depend on courier coverage, product type, parcel size, and destination. Some remote or restricted areas may require longer delivery time or additional courier handling. If an order cannot be delivered to the provided address, we may contact the customer for an alternative arrangement.

6. Delivery Timeframes

Any delivery timeframe shown on the website, checkout page, email, courier page, or customer message is an estimate unless clearly stated otherwise. Delays may occur due to courier operations, weather, peak seasons, customs or local restrictions, incorrect address details, failed delivery attempts, public holidays, or events outside our control.

7. Tracking

Where tracking is available, tracking information may be sent by email, customer account page, courier notification, or customer service message. Tracking updates are controlled by the courier and may not appear immediately after dispatch.

8. Shipping Fees

Shipping fees, if charged, may depend on destination, product weight, parcel size, courier rate, order value, or promotional settings. Any applicable shipping fee should be reviewed before checkout completion. Shipping fees may be non-refundable unless otherwise required by law or approved due to our fulfilment error.

9. Failed Delivery and Return to Sender

If delivery fails because the customer is unavailable, refuses delivery, provides incorrect details, or does not collect the parcel when required, the parcel may be returned to sender or held by the courier. Additional shipping, redelivery, storage, or handling fees may apply before the order can be resent.

10. Damaged Parcels

If a parcel arrives damaged, customers should photograph the external packaging, shipping label, internal packaging, and affected products before disposing of any materials. Damage claims must be reported within 24 hours of receiving the parcel.

11. Missing Parcels

If tracking shows delivery but the customer has not received the parcel, the customer should check with household members, building management, neighbours, reception areas, courier collection points, and the courier. We may assist with reasonable courier enquiries.

12. Split Shipments

Orders containing multiple items may be shipped together or separately depending on stock, parcel size, warehouse handling, or courier requirements. If an order is split, items may arrive at different times.

13. Restricted Items and Handling

Some fishing equipment may include sharp hooks, small parts, weighted items, metal components, or bulky storage products. Shipping methods may be selected according to safe handling and courier rules. Customers should handle delivered products responsibly.

14. Changes After Order Placement

Address changes, order changes, or cancellation requests after payment are not guaranteed once processing has started. Customers should contact us as soon as possible at fisherproestore@outlook.com. If the parcel has already been dispatched, changes may not be possible.

15. Shipping Contact

For questions, contact FISHERPRO ESTORE SDN. BHD at fisherproestore@outlook.com.